Last updated: July 2026
1. Information We Collect
- Identity & contact details you provide, such as name, phone number, email address, and installation address (including via our website's contact/new-connection form).
- KYC documents required for telecom subscriber verification (government ID, address proof), as mandated by applicable regulation.
- Billing and payment information related to your subscription.
- Technical data such as connection usage, IP allocation, and service logs, collected for network operation, troubleshooting and billing purposes.
2. How We Use Your Information
- To provision, activate, and maintain your broadband and/or IPTV connection.
- To generate GST-compliant invoices and process payments.
- To respond to support requests, complaints, and service enquiries.
- To comply with KYC, lawful interception, and other regulatory obligations applicable to Internet Service Providers in India.
- To send service-related communication (installation updates, billing reminders, outage notices) via call, SMS, WhatsApp, or email.
3. How We Share Information
We do not sell your personal information. We may share limited information with:
- Field engineers and local network/channel partners solely to fulfil installation and service delivery.
- Payment gateways and banking partners to process transactions securely.
- Government or regulatory authorities where required under applicable law (including telecom licensing conditions).
4. Data Retention
We retain customer and KYC records for as long as required to provide the service and to meet regulatory retention obligations applicable to telecom/ISP licensees, after which data is securely archived or deleted in line with applicable law.
5. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
- You may request access to, correction of, or deletion of your personal data, subject to our regulatory retention obligations.
- You may opt out of non-essential marketing communication at any time by contacting us.
7. Cookies & Website Data
Our website may use basic functional cookies/local storage to remember preferences and improve usability. We do not use this data to build advertising profiles.
8. Children's Privacy
Our services are intended for use by adults who can enter into a binding subscription agreement. We do not knowingly collect personal data directly from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date above reflects the most recent revision.
10. Contact Us
For privacy-related questions or requests, contact us at info@charotarbroadband.in or call 97233 25000.